Adult Social Care Appointee Service - Change Proposal

Closes 31 May 2019

Opened 7 Mar 2019


Staffordshire County Council currently provides an appointeeship service for over 400 people who require support to manage their benefits and do not have a family member or other person to help them.

This is a 'discretionary' service which means the county council is not legally required to provide it.  However, the county council wants to continue the service, but will need to make several changes to make it sustainable.

The county council wants to hear people’s views on suggestions to make the service sustainable through an eight-week public consultation.

What are the changes being suggested in the consultation?

Administration Fee

A weekly fee for the administration of an appointee account of between £5 and £7.50 per week.  Only those with over £1000 in their benefits account, when the fee is due, will be charged. This helps to cover the cost of providing the service.

Pre-payment cards

The issue of pre-payment cards with which service users can draw their personal benefit allowances from cash machines, post offices or banks, or purchase goods or services in shops and restaurants instead of collecting cash from council offices.  This means that clients will not have to travel to a council office to collect their benefits.  Pre-payment cards also provide more choice and control to the client about how they spend their money.


From now on people will only be eligible for the service if they meet specific criteria.  People who do not meet the criteria will be supported to find an alternative provider to help manage their benefits.

Find out more

You can find out more about the proposal here.

Tell us what you think

We are launching a public consultation between 7th March 2019 and ending on the 31st May 2019 so you can tell us what you think about these proposals, how they could impact on you and whether you think we could do things differently before a decision is made.   

You can feed back in several ways:

  • The easiest way is to use the online feedback form which you can access in the 'Give us Your Views' section below.
  • Click here to download the feedback form which you can print and send to the following address when you have completed it:

Appointeeship Consultation, Adult Social Care, Staffordshire County Council, Staffordshire Place 2, Floor 3, Stafford, ST16 2DH.

There will be an opportunity for service users to discuss this with their Social Worker when they collect their cash at their local council office.

How we will use your feedback

Your feedback will be used to inform a final decision and implementation of any changes.  We will share a summary of the feedback when the consultation has closed.

Alternative formats

If you would like this information and/or a feedback form in another language or format (e.g. large text) please telephone 0300 111 8000 or email 

Give Us Your Views


  • All Areas


  • Residents
  • Carers
  • Councillors
  • General public
  • People with disabilities


  • Adult Social Care