Reviewing the way we handle customer service enquiries across Staffordshire and Lichfield

Closed 19 Mar 2023

Opened 3 Mar 2023


Staffordshire County Council and Lichfield District Council are exploring ways to improve how residents interact with their local council, regardless of whether it is a County Council or District Council service.  Our ambition is to provide a joined-up, high-quality service that is easy to access and simple to use, regardless of which council you need to speak to.

In this first phase, we are looking at waste and recycling enquiries.

Why your views matter

By providing your views on the way these enquiries are currently delivered, we can make sure that we continue improve the way our services are delivered. 


  • All Areas


  • Anyone from any background


  • Consultation & Feedback